Whether you’ve got an expense that you want to submit for reimbursement or save for later, you'll first need to add the expense to our platform. Here’s how.
About Claims
Adding and submitting an expense captures our platform’s reimbursement process. This includes FSAs, HRAs, ICHRAs, LSAs, parking, transit benefits, and others. If you're used to seeing "submit a claim," this is the same thing.
How to add an expense
Expense = receipts, invoices, etc.
Expense is the documentation provided for a medical service or product. This includes receipts, explanation of benefits (EOBs), invoices, and more.
Select Add Expense from the home menu. Choose to either:
Select a document from your Saved Expenses
Upload an existing file
Take a photo of an expense.*
Choose to submit the expense or save it for later.
If you’re submitting the expense, complete all required fields for submission.
If you’re saving the expense for later, it will be available under Saved Expenses.
*Available on Mobile
The expense camera view is available on the mobile app.
Submitting expenses
When you choose to submit an expense, the platform will automatically scan the documentation for relevant details and populate any matching fields. Before submitting the expense, enter information for any remaining blank fields and review autopopulated fields.
Magic Pencil
Uploaded docs are scanned to identify, capture, and prefill claim fields with any relevant information. Fields marked by a magic pencil icon have been autopopulated.
Common submission fields
Bank account
If you have not linked a bank account to your Health Wallet account yet, you’ll need to do that before getting reimbursed. Learn more at “Link your bank account.”
Here are some common submission fields that you might need to enter.
Field Name | Description | Example (your appropriate answer will likely differ) |
Account | Which benefit funds you’d like to submit the expense for reimbursement | FSA |
Amount | The amount you are submitting the claim for | $185.00 |
Merchant | Where you made the purchase | Warby Parker |
Date of Service | The day on which you received your medical service or the day on which you purchased a qualifying item or service. | 03/02/2026 |
Description | Details about the service or items purchased | New eyeglass frames |
What happens next?
Claim documentation requirements
Expense documentation is needed for any claim submitted for benefit programs where claims are reviewed. Learn more at “Understanding claim requirements.”
If you submit a claim for a benefit program where claims are reviewed (like an FSA), your benefits administrator will review and inform you of their decision within thirty days of submission. You will likely be notified much earlier.
For HSAs, the transferred amount will appear in your linked bank account within three business days.
Denied claims
You have the right to appeal any denied claim. Learn more at “Appeal a denied claim."
About Dependent Care FSA claims
If you submit an expense for a DC-FSA, you’ll need to enter a little bit more information.
DC-FSA Field Name | Definition | Example |
Vendor Category | The category under which the vendor falls | Child Care Center |
Address | The address of the vendor | 1234 Vendor Street, Vendor, TX, 12345 |
Tax ID | The IRS requires a Tax ID (EIN for businesses, SSN for individuals) for tax reporting. Check forms, receipts, or ask your provider for this information | 13-1333311 (EIN) |
Date(s) of Service | The date or dates on which you received qualifying care | 2026-02-01 to 2026-02-28 |
About HSA reimbursement
Unlike claims for benefit programs that require admin review, HSA reimbursements don't require expense documentation with submission. However, uploading expense documentation is still recommended for tax recordkeeping purposes.
HSA transaction categories
If you’re submitting an eligible expense, choose “Qualified Medical Expense” for the Category field. Learn more at “Categorize HSA transactions.”
Save for later
If you select Save for later, the expense stored under the Saved Expenses vault. Saved expenses will remain in the vault until you either submit them or delete them later. This feature is most used by people leveraging the HSA shoebox strategy.
The HSA shoebox strategy
Informational Purposes Only
The following content has been prepared for informational purposes only, and should not be relied on for tax, legal, or accounting advice. Consult with a tax professional for your own reporting purposes.
Members can claim medical expenses any time after they establish an HSA, which means they can reimburse themselves whenever it is convenient for them. The shoebox strategy is a long-term tax savings strategy where members wait to reimburse themselves while their funds grow tax-free.